Customer Testimonials
Our salesman Chris G was really good and knowledgeable. The experience overall went well. We love our vehicle
Thank you to Gettel Hyundai of Sarasota for their excellent, professional, and considerate customer-oriented services in the purchase of my new car! The salesperson with whom I worked, Aidan Byers, could not have been more professional and considerate. A shout out to Vitale as well, who handled the paperwork.
We had an amazing customer service experience at gettel hyndai Sarasota, Dylan Moore was exceptional in getting us into the 2016 hyundai sante fe sport, Hats off to Donavan our financial manager, outstanding job getting us with a credit union, being patient with us on everything, including finding us a warranty for our vehicle, These 2 deserve a free lunch and a company bonus for the amazing jobs they did for selling us a vehicle. Hats off to both of you.... Thank you again for doing what you do best in taking care of your customers.
Darrell was awesome. He was a great help. Car bought. Thanks!
Wasted time here yesterday shopping for a used Hyundia. Multiple sales associates are new and they don't know anything about the cars, services, or warranty without searching google. The sales manager tried to add fees to a car that was advertised a price that included their already inflated fees. Tried to steal my trade at 22% less than what Carvana & Carmax would buy it for wholesale and likely going to gouge me on interest rate next before I walked out after multiple go arounds. Shop elsewhere if you value your time and money.
Darryl Imbrosciano was my sales rep. He was professional, knowledgeable, and efficient. I enjoyed working with him.
Overall experience was horrible. Every time there was a question the salesman had to walk away and ask his bosses leaving me alone 10 mins at a time. Never even saw a single vehicle. I came in knowing what I wanted and they didn’t even bother to try and work with me on anything. My credit info was already sent to them and they wanted to run another hard credit check because they couldn’t figure out how to pull it. They were also incredibly rude on top of that. Don’t even waste your time going here. Also sold ... Read More Google - Oct 22, 2026
Very unprofessional
Xavier and Donovan are two gems in a field of hard rocks. They truly care about the customer and their needs. I have never had such an amazing experience at a car dealership before. I got my dream car for less than I expected and I am one happy girl! 10/10 recommend gettel on Clark. A friend of mine also bought a car from here back in April and he also had a wonderful experience with Geniene who we hear got promoted to Genesis!!! Woo hoo! I will be purchasing my vehicles from Gettel Hyundai from now on!
When no one else could get us in a New Santa Fe Hybrid on our way home we stopped by Gettel Hyundai and they met all our needs with understanding and we are now Owners of a Brand new Santa Fe Hybrid new owners to the Hybrid world. Thank You So Very Much Gettel Hyundai of Sarasota.
What an Amazing experience we had with Chris Rodriguez -Gonzalez!! Can't say enough about him. If you want a friendly, helpful, and knowledgeable sales person then you must go see Chris for a car. Chris thank you so much from the bottom of our hearts. We wish you only the BEST!!
Rod is a fantastic GM and a great addition !!
Our family has completed 3 vehicle transactions with this location now and consistently been treated very well. From sales to the business office-no notes. Professional, courteous and transparent each time. Chris the sales manager has been involved in each transaction and must say he made each transaction feel effortless and dare I say enjoyable. No monopolizing of time. Sales people were also friendly and knowledgeable. Dealership is clean and comfortable with a nice customer lounge area. Highly recommend!
This dealership charged my elderly mother over $300 dollars just for an estimate. What a horrible way to treat a regular customer.
My sister leased a car from here and she was promised several things by several people and no one follows through. The sales manager and salesman promised things and then didn’t execute. Plus she spent over six hours trying to lease a car from this place. Horrible service overall.
I recently leased a car here and it has been the worst experience I have ever had with a dealership. They made promises on things that they never delivered on, and this has happened by multiple people there including the managers. They told me that certain things will be covered and they were not. In addition, when I try to contact them I can never get a hold of anyone. They either say they will get back to me and never do or they just dont respond. I spent 6+ hours there the day I leased it so be prepared to ... Read More Google - Sep 27, 2026
Thought maybe buying a car 10 minutes from my house would be easy, never in my life has buying a car been like pulling teeth, got tired of calling so stopped by, nobody offered to help or wondered why I was there. Had trade in, tittle and down payment in hand, currently driving to Tampa to the real dealerships.
Aidan was a great, patient salesman who made for a pleasant experience with low pressure or judgement while shopping cars and making requests
Multiple issues with Gettel Hyundai of Sarasota. First, the three cars I tried to view in their showroom were out of power, so I was not able to open up the back hatch to look in the rear area. Really? Secondly, They tried to sneak in three extra items that did not show up on their sticker. It was about $1,750 of extra "protection" packages. If the service and/or items are already on the car, then by law it MUST be on the sticker! If it is to be added later, then should they not 'ask' you if ... Read More Google - Sep 22, 2026
Donovan and Xavier were excellent and professional. This place just has a real relaxed environment; the best experience when purchasing a vehicle!
Service department is terrible. Whoever answers the phone when you want to schedule Hyundai service has the worst customer service. I purchased my car here when you buy they are great once a few months goes by they always seem to drop the ball. Providing terrible customer service long wait times and just rude employees. I no longer visit this location and will not being buying my Hyundai from Gettle. Get it together.
Engine light in with instructions to seek help. Second attempt at warranty repair. One in Asheville and one here. Drove 13 hours with this going on. NEITHER dealership had loaners available. I rented a car in Asheville because the people were SO nice. Not so in Sarasota. Took the car in. Told me I’d have to leave it. Pay for a rental myself. Sent me home with the car as you’ll see in the video and told me to show up Monday morning. And the car is still under warranty. Well. Unable to upload a video. Engine sounds like ... Read More Google - Sep 13, 2026
Terrible service. Sales person was not knowledgable. She kept going to the manager for every question we had. It took 2 hours to look at one vehicle. They did not have the vehicles on their lot that we were interested in. The manager said if we commit, they can get the vehicle we want --but not giving us an exact figure. Wasted out time!!
worst experience ever, salesmen that not nothing about the cars there. Worst communication ive had to deal with, with anything ever, would say take hours on hours to get back for simple questions. Would not take a $25k check from my bank that day if i brought it to them, had to be all cash or finance through them they said😂 yea right, especially after we made it clear multiple times what bank we were going through.
Recently, I had my car serviced, and the experience was highly positive. The staff I encountered were exceptionally helpful. My car was returned to me thoroughly cleaned, and I greatly appreciated their willingness to take the additional time to ensure its cleanliness.
I had an excellent experience working with **Juan Melger and Shelby Motyka at Gettel Hyundai Sarasota** while purchasing my Toyota Tacoma and trading in my vehicle. From start to finish, they provided outstanding customer service and made what can often be a stressful car-buying process feel easy and comfortable-no pressure.
Juan and Shelby were both professional, knowledgeable, friendly & genuinely interested in helping me find the right vehicle. They took the time to answer all of my questions, explain the details clearly & make sure I understood every step of the purchase & tradein process. I never felt pressured or ... Read More Google - Sep 4, 2026
Edit: a month later they reply they take flag protocal very seriously. What a joke! They should probably hire better qualified individuals to work at this establishment. Disgrace. Can't even lower the flag for Dolly. Can't spend money with such an establishment.
Gary was awesome! He made my car getting serviced super easy. He is informative and easy to talk to.
sold my car here. they were quick, efficient, and to the point. excellent customer service.
One of the best dealerships we’ve ever purchased a car from! From start to finish, the entire experience was exceptional, and the team truly went above and beyond to make the process easy and enjoyable.
Jeff and Shelby exceeded my expectations from the sales team. They took the time to genuinely understand what I was looking for and never once made me feel pressured or tried to upsell me. They didn’t have exactly what I wanted on the lot and went out of their way to find exactly what I was looking for—and we picked it up ... Read More Google - Aug 22, 2026
I have been to a few Hyundai Service dealers and umfortunately Gettel is the worse, after bluelink making me an appointment telling me that they had one available at 7:30am, I got there exact on time and after the car being there all they they never even bother to look at it to even give me a diagnostic or even call me to tell me anything, I had no choice to go take it right before they closed at 6pm, they could at least have told me at 7:30am when I got there that they had no time. Very unprofessional, ... Read More Google - Aug 15, 2026
Sam Dominguez was great to work with! He made the entire car-buying process easy, stress-free, and straightforward. Very professional, friendly, and helpful from start to finish. Highly recommend asking for Sam if you’re looking for a new vehicle!
Had to drive there to get air in my tires which takes nitrogen after having service 35 days prior,and my car is garage kept! And the young man was g
Great service! Samuel and Jaden were both personable and knoledgeable
(Translated by Google) I went to get my car serviced and the customer service was exceptional. Jaden, Felipe, and Alexis were all very professional and extremely empathetic. I highly recommend this dealership's services and purchases. I will definitely return. (Original) Fui hacerle el matto a mi carro y el customer service es excepcional, desde Jaden,Felipe y Alexis son muy profesionales y extremadamente empaticos,recomiendo muchos los servicios y compra de este dealer,definitivamente regresare
5 stars for Gavin! Very knowledgeable and helpful. Very professional and personable. Great customer service skills. I wish everyone took care of their customers like him. Thank you so much. —Ashley
Walter Calligari -- totally straightforward and professional! Knowledgeable, Informative - made the buying experience a pleasure! Asking that management please pass along these positive comments and our thanks to Walter! Patti & John
I had a wonderful experience working with Youssef at Sarasota Genesis. From the beginning, the sales process was completely pressure free. Youssef genuinely wanted to make sure I got the best deal possible and was happy with my purchase. He was professional, knowledgeable, and easy to work with throughout the entire process. What really stood out to me was that he followed up with me today just to make sure I didn’t have any questions. That level of customer service is hard to find. I highly recommend Youssef to anyone looking for a great car buying experience!
I live in Tampa, and I was working an active deal with a salesman from this dealership, and they sold the vehicle we were actively working on to someone else. I have bought many cars in my lifetime, and I've never heard of anything like this or seen anything like this happen before. Typically when a deal is active the car gets put on hold. Clearly this dealership is out for the money and not the best interest of the client, so I will never do business with this dealership again.
I had a fantastic experience at this dealership, thanks to Gavin! My car was in the shop for two days, and as anyone knows, communication is key when your vehicle is being worked on. Gavin kept me informed every step of the way. The team successfully repaired my vehicle and took the time to advise me on a few maintenance items to keep an eye on for the future, without any high pressure sales tactics. If you want professional, honest, and reliable service, this is the place to go. I will definitely be back for all my future Hyundai needs!
I was taken care of right away. I had an excellent experience at Gettel Hyundai of Sarasota, all thanks to Gavin! As a maintenance service consultant, he was incredibly professional, knowledgeable, and communicative throughout the entire process. He took the time to explain exactly what would happen.The service was completed on time, and Gavin kept me updated every step of the way. If you want top-tier service and someone you can trust with your vehicle, definitely ask for Gavin!
I purchased a car cash back in March and it is now July and the dealership cannot produce the title to the vehicle. I continuously have been contacting them over the last four months and they either don’t answer the phone or give me the runaround and say it’ll be another two weeks. I would not recommend buying a car from this dealership. And they refuse to make good on producing the title to my vehicle or even keeping in contact with me to let me know what’s going on.
Michael (Sales)and Steven ( Finance) made a very scary process not scary at all! They took the time with me and explained everything we did in full detail. I have a beautiful new vehicle that will be driven with pride and love. Thanks for everything you two.
Alex was great to work with at Gettel Hyundai of Sarasota. He was friendly, knowledgeable, and made the whole car-buying process easy and stress-free. I really appreciated his honesty and excellent customer service. Highly recommend asking for Alex!
Honestly, the best car buying/selling experience I’ve had. No stress, no hidden catch, just straight to the business. Alex was awesome — he took care of everything and made the whole process super smooth and fast. 10/10, these guys are the real deal!
I visited this dealership three times, and it was thanks to Alex Abdrakhmanov that I ended up buying a car. Alex showed a genuine interest in my needs, highlighted all the advantages of the Hyundai, helped me choose the right model and trim level, and was very persuasive—and now I’m the happy owner of a Tucson Hybrid!
If you want to save time and skip the hassle of buying or selling a car, this is the place. Top-notch service, super straightforward, and no time wasted. Huge thanks to Alex — he helped me out with everything and got the paperwork done incredibly fast. Highly recommend these guys!
If you want honest advice and zero pressure, go see Alex . His consultation was awesome—he actually listened to what I needed, explained all my options clearly, and gave great service without trying to force a quick sale. Super helpful guy!
I had a scheduled maintenance appointment and I was greeted by Andrew Latta. He met me at my car and from that point on the service was excellent! He is professional and also very friendly. My rides to/from my house were taken care of and I was informed from start to finish. Thank you Andrew !
Shoutout to Alex for helping me through the GMC purchase process smoothly and easily! He was very professional and caring. Thank you for making the experience so pleasant!
Victor and Aidan helped me so much with leasing a new car!! Would recommend them to anybody looking for a new car and a new Hyundai!
Don’t buy from this dealership because…. We bought and paid cash for a 2026 Genisis GV 80 on March 23- 2026 And after 3 months and still no title and they didn’t install a hitch I paid for and they promised a refund. No refund and no Title and this spells bankruptcy because I must assume the bank they work with has the Title.
(Translated by Google) A very good experience, spectacular cars, and Walter provides excellent service in both English and Spanish. Even the building is very nice and new. Go, you won't regret it! (Original) Muy buena experiencia, autos espectaculares, y Walter atiende muy bien , en ingles y español, hasta el edificio es muy lindo y nuevo , vayan, no se arrepentirán
Huge shoutout to Armando at Gettel Genesis! Just picked up my new whip and the experience was top tier. Armando made the whole process super easy and low-stress.... he was incredibly helpful from start to finish and actually took the time to answer all my questions without any of the typical dealership pressure. If you’re in the market for a new car, definitely go see him. He made it happen!
Saleman Dylan was great. Steven who did the paperwork excellent. Having to sit 5 hours to get the vehicle from their dealership 25 mile away was totally unacceptable. You would not send someone to pick up the vehicle until we had signed all of the paperwork. We bought a new vehicle from you in July 2025. Your sales manager who we never met needs to aquire some people skills. I am 77 and my wife is 73. Treat us like we are important.
Walter Calligari at GETTEL. Hyundai Sarasota Fl —is the reason I bought my car , Zero pressure, total honesty, and he explained every option clearly. Took care of all the details . If you want someone trustworthy in car sales, ask for Walter. 10/10 Walter was patient, knowledgeable, and never pushy. He listened to what I actually needed Walter is the kind of salesman that makes you want to come back to the same dealership. Highly recommend asking for him. I knew I was in good hands thanks. Sincerely Isabel
Walter was the best to work with! He listened to everything I wanted and found the perfect fit without being “pushy”. Great experience
Walter Calligari was wonderful to work with. He was friendly, patient, and took the time to answer all of my questions about the Hyundai Palisade. He made the whole car-buying experience easy and comfortable, and I never felt pressured. I truly appreciate his help and would highly recommend him to anyone looking for a new vehicle . He is an amazing sale person , had alot of patience with me .
Walter the best
Walter was a great help checking out cars!
Walter was great! Very knowledgeable and friendly. Made me feel comfortable and at ease about any questions I had.
Shout out to Alex for helping me with the purchase of my Genesis GV70. I initially came in to look at a vehicle I saw online but found out was already sold when I arrived at the dealership. He quickly pointed me to another Genesis GV70 that had just been traded and I actually liked better. He is very aware of what is available on the lot. He is very professional, courteous, and not pushy at all. If you're in the market for a Hyundai or Genesis be sure to ask for Alex.
Always great sales and service at Gettel Genesis of Sarasota. Walter is the best!! He has helped us for years!
Best service anywhere!!
It actually think that the service guy is there on the company if you go in to have pictures taken of a car that needs to be painted because of a recall then you just take the pictures your opinions are not needed just do your job instead of saying they're not going to authorize this they're not going to paint this it's none of your business just do your job that's a problem with this place you can put 15 different managers in there and it's not going to change
Halim was a great person and very professional! If you are looking for a car call him. He knows these cars inside and out. We had and great experience and will be back.
Put Your Pedal to the Metal... and Don't Buy From Gettel
Nearly three weeks after purchasing our vehicle, we still don't have the second set of keys and key fob we were promised. They claim they sent it regular mail, an $800 key fob, and the only two backup keys for the car, and they wanted to save money and have NO TRACKING for us.
What should have been a simple follow-up has turned into multiple phone calls, conflicting information, and excuses. I was told the backup keys and key fob had been mailed, only to later learn they ... Read More Google - Jun 6, 2026
This dealership is really strange to say the least. They show a huge inventory online and then when you want to see specific trims, they act like they can’t find half the cars, will then either show you the car they are trying to sell (like the 5 XRT) or just the base trim because “it is closer to get to.” What even is this place? Avoid. Literally wasted our time seeing nothing of value. The saleswoman also had very little knowledge of the vehicles that were not on her “gotta sell” list.
Walked in to showroom and was ignored. Left.
We have bought Hyundai's since 1999. Never once did we have any problems with them. We did an extended warranty We had them serviced when due. Last October we took our 2017 .Tucson in for oil change & the usual maintenance. There's only 63,800 miles on it. The estimate came to $15,000. Crazy right??
Service too busy! Can't talk to real person when calling in for appointment. All A.I.
DO NOT PURCHASE HERE, the level of unprofessionalism and incompetence is insane. I traded in a vehicle and they paid it off late and basically crushed my credit, and they have done nothing to help me, i’ve called over and over for months, Save yourself the headache and go buy a vehicle somewhere else.
Their service center loves to upsell, a new battery for $579.00 😳 REALLY?? An air filter for $80.00😳 SERIOUSLY?? The air filter costs $20.00 and a new battery is $209.00. $659.00 vs $229.00 so $430.00 for charging a battery and air filter is a little more than what I call fair
Absolutely horrible experience! Will not be using their service department ever again! All they want is to make you pay for stuff while you have a warranty! Waste of time driving all the way there
i have had a myriad of electrical and noise issues over the last few years and never had an issue with getting a loaner. recently, they have had my car for nearly 2 months! apparently, they can’t keep their story straight as to what the delay was. one of the excuses was ‘an issue with my insurance’. this was a warranty issue not an accident. i suspect they tried to get reimbursed from my insurance company for the warranty loaner and were denied. 10 days later, warning lights come back on and i was told that after nearly 5 years of loaners ... Read More Google - Feb 22, 2026
Just did a simple inquiry on possibly trading in my current car for a new purchase with this dealer. In my inquiry, I specifically stated to please text no phone calls. Within seven minutes I had about four phone calls and three people with three different names texting. Borderline instant harassment - would never do anything with a dealer that behaves this way. The greasy car salesman schemes are no longer appealing.
I just left the service department. I needed to have a wheel lock key replaced or to have the wheel locks removed from the vehicle. This is the way that the vehicle came when my family and I purchased it from this dealership. I was told to go look online and that there was nothing they could do. We have purchased three Hyundai SUVs from this dealership I'm very disappointed.
The service staff showed little to no interest in properly assisting me. Instead, the only focus seemed to be pushing additional services and charging extra fees. I clearly stated that I did NOT want any additional work performed, yet I was still called twice and pressured again. This behavior was inappropriate and unprofessional. More importantly, basic responsibilities were completely neglected: The vehicle maintenance system was not reset, and I am still receiving service warnings. I explicitly reported an issue with the passenger-side window, yet this concern was ignored entirely and not addressed in any way.
Avoid this place. They’re friendly until the sale is done, then the customer service disappears. Financing was a nightmare it took 3 weeks just to get my tag transferred, and nothing was handled unless I complained and asked for a manager. When I finally escalated the issue to manager Angela Bailen, it was the only time I saw any movement toward a resolution. The financing lady was very pushy and got loud when I refused unnecessary add-ons. In my experience, once they have your money, they don’t care. Go somewhere else if you want your money’s worth.
Horrendous! The service salesman, Gavin, tried to upsell me $2k worth of unnecessary service when the appointment was for an oil change on a vehicle with only 15k miles. Pushy and obnoxious. I had a 1230 appointment on Saturday, never heard a word. I had to call him, only for him to attempt to bully me into more service again. I never got a call saying my car was ready, I had to just go there and say I want my car. Then waited 90 minutes, he said he lost the fob. He also thought it was a good idea to talk ... Read More Google - Jan 18, 2026
This place is horrible!!! Salesman didn’t know what they were talking about and the finance department sucks and doesn’t do what they say they are going to!! Edited to add that it’s so interesting the only reviews they respond to are positive ones. Just shows you how they run their business.
Absolutely horrible experience. They yanked my chain hours for no reason because as soon as I left saying I couldn’t buy the car all of a sudden they could match my needed price. Also didn’t pay off my previous car loan as they said they would. Definitely would not recommend purchasing a vehicle here. Go to the one in Bradenton or literally anywhere else.
We called in to inquire about an out the door price on a vehicle and discounts that may be available. We spoke with an incredibly rude person named Anna Lisa and she told us we would need to setup an appointment and come into the dealership to get pricing. What a silly way to try and do business. We called multiple Hyundai dealerships to get pricing to try and get the best deal and this was the only one that insisted we make an appointment and come in just to be provided pricing. NO THANKS. Never do business with a ... Read More Google - Dec 29, 2025
Bad customer service and didn’t get to my call until 3 weeks
They will definitely take advantage of out of state visitor with a car issue. Would not check for my maintance warranty where I purchased the car. Was rushed in and rushed out. Now my credit card shows over $50. what my invoice shows and what I signed for. Never, never trust this dealership
Went in for routine maintenance oil change and tire rotation. My appointment was not recorded. They did make time to do it. During the check-in l was repetitively hassled in an attempt to do a 450 dollar front end alignment which it didn't need. l did ask for new wiper blades. Upon completion l was told l had no coverage for the required maintenance when l paid 600 dollars at the time of purchase. Additionally l once before had covered maintenance at the same dealership. This was resolved. When they took vehicle in they sent me a cost sheet which indicated ... Read More Google - Dec 22, 2025
Ryan was very helpful and pleasant to work with. Theresa work was done in a timely manner.
Shouldn't take over 2 hours to change a tire. Would have been nice if given updates along the way. If there was a long wait time, should have been notified at arrival. Price is crazy high. Sorry I went there.
Booked an appointment here for service and drove 90 minutes to show up on time. The associate told me they wouldn’t be able to see the car today and that I would have to drop it off. That absolutely wasn’t possible. They didn’t try to find a solution or offer me a rental car or anything.
But then even worse, another sales associate asked me about my car and if I was interested in trading it in and looking at new cars.
So I wasted 3 hours of my time and all things that got me there and back.
... Read More Google - Nov 3, 2025
Mixed information nobody knows what’s going on told me my car was under warranty and then changed and said it wasn’t
I purchased a 2019 Huyandi Sante Fe from Gettlel in 2021. This year the paint started peeling off the car in quantity. I showed them the car in July. They told me the would schedule the paint repair in August. They said they are only going to paint the spots that were damaged. I'm not even sure that is possible. It is now September 17 and I still haven't heard from Malcom. I
The service department couldn't be worse. The service writers are super rude (mine was a woman whose name I've blocked - she went to work at Toyota, so now I can't own a Toyota either). They never returned calls or let me know what's going on. I was in tears. As soon as I got my car back, I drove right over to another dealer and traded my Hyundai (who I LOVED) for a new car at a reputable dealership. I can't own a car that causes me so much grief/pain/illness just to ... Read More DealerRater - Sep 13, 2025
Beware – Tried to Sell My Mom a $5,000 Turbo She Didn’t Need.
My mom brought her 2011 Hyundai Sonata to Gettel Hyundai for a check engine light. They diagnosed it with a P2562 code and told her the entire turbocharger needed to be replaced for over $5,000.
What they didn’t tell her is that Hyundai’s own corporate technical service bulletin (TSB 22-EM-004H) says that with this code, the first step is to replace or adjust the waste-gate actuator – a much smaller, less expensive part – and only replace the whole turbo if it’s physically damaged.
We took the car ... Read More Google - Aug 14, 2025